At Grasmere, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website, make a reservation, or engage with us in any other way.

 

1. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, and any other details you provide when making a reservation or contacting us.

• Reservation and Payment Information: Details related to your booking, including payment information (processed securely through third-party providers).

• Usage Data: Information about how you interact with our website, including IP address, browser type, and activity on the site. This is collected through cookies and similar technologies.

• Marketing Preferences: If you sign up for our newsletter or promotions, we will collect your preferences regarding communications.

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2. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Reservations: To confirm and manage your bookings, including sending booking confirmations and reminders.

• To Improve Our Services: To enhance your experience at Grasmere, including personalizing content, responding to inquiries, and improving our website functionality.

• To Communicate with You: To provide information regarding your reservations, promotional offers, events, and updates about Grasmere. You can opt-out of marketing communications at any time.

• To Process Payments: To handle transactions securely through third-party payment processors.

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3. How We Protect Your Information

We take the security of your personal data seriously and use industry-standard security measures to protect your information. This includes encryption of payment data, secure servers, and restricted access to personal data within our organization. However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Third-Party Service Providers: To facilitate services such as payment processing, email communications, and website analytics.

• Legal Requirements: If required by law, we may disclose your information to comply with legal obligations, such as subpoenas or court orders.

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5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us remember your preferences and understand how visitors use our site. You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

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6. Your Rights and Choices

You have the right to:

• Access: Request access to the personal information we hold about you.

• Correction: Request corrections to any inaccurate or incomplete information.

• Deletion: Request the deletion of your personal data, subject to certain legal exceptions.

• Opt-out: Opt-out of marketing communications at any time by clicking the "unsubscribe" link in any email or contacting us directly.

To exercise these rights, please contact us using the details below.

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7. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your information is no longer needed, it will be securely deleted or anonymised.

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8. Links to Third-Party Websites

Our website may contain links to external websites that are not operated by us. We are not responsible for the content or privacy practices of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

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9. Changes to This Privacy Policy

Grasmere may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date" at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

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10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Grasmere
Email: info@grasmerenz.com
Phone: 
Address: [insert address]

Effective Date: 3rd December 2024

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By using our website or making a reservation, you agree to the terms outlined in this Privacy Policy. Thank you for choosing Grasmere!